ONE YEAR LIMITED WARRANTY
Petrol guarantees your satisfaction. If you are not satisfied with Petrol Eyewear for any reason please send an email to firstname.lastname@example.org to arrange return and refund within two weeks of receipt. If any part proves defective in materials or manufacture, parts can be shipped to you or eyewear returned for repair, or replacement at no charge. Petrol guarantees your eyewear for one year from the date of purchase. This warranty does not cover damage resulting from mishandling, accident, or unauthorized repair or alteration.
Please keep your proof-of-purchase. Should you require warranty service, please:
Contact us via email at email@example.com or call 1-949-285-2001 to request a Return Merchandise Authorization (RMA) number.
Securely package your eyewear (please use the original hard case provided with your product, if possible) and include in your correspondence:
- the Petrol-provided RMA number
- name, phone number and address
- a brief description of the defect
Ship your package to:
Petrol Eyewear Customer Service
Rancho Santa Margarita, California, USA 92688
Petrol is not responsible for items lost or damaged in-transit. We recommend you ship the item via a carrier that allows you to track the package and insure its contents. The customer is responsible for all shipping costs (including any insurance and/or international Customs duties or taxes) for items sent to Petrol. If, upon receipt and evaluation, the warranty claim is granted, you will receive your repaired eyewear or a new, replacement product shipped to you at no charge. If the warranty claim is denied, return shipment of the product is the customer's responsibility.
At its discretion, Petrol can honor your warranty with a replacement product of equal value. Petrol will make every effort to replace defective products with a unit of the same style and color. If unavailable, a substitute product of equal value will be shipped to you.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CUSTOMER. PETROL EYEWEAR SHALL NOT BE LIABLE FOR ANY INCIDENTAL DAMAGES OR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS PRODUCT, EXCEPT TO THE EXTENT PROVIDED BY APPLICABLE LAW. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE DURATION OF THIS WARRANTY.
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